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ד"סב
Narratives
true Authentic, Realistic & Undeniable

Inspirations challenge: the
generation’s
and Real-Life Concerning our Volume
battle against
technology 173

I believe quickly and said, “That’s not a problem. When you get ac-
that the an- cess, you’ll log into our website and submit your claim.”
Speed of Sound noyance of “Sir, you didn’t understand,” I said very slowly and clear-
scr a t ch ed ly. “I don’t have internet access. Not now, and not at any oth-
CD’s has be- er time.” Then, drawing on the many stories I had read in
come a uni- Smartvoice columns, I ventured, “Maybe I can submit the
versal prob- claim by fax? Could you send me a form that I can fill out?”
lem, affecting every household where young children Another bout of silence, much longer than the first one.
reside. In an effort to circumvent this problem, we bought a Finally, he said, “No, that’s impossible. This isn’t a form. It’s
simple MP3 player and loaded all our CD’s and cassettes onto a website. I can’t print the website.”
that device. I swallowed my laughter at his befuddled reply. The
The next step was to buy a portable speaker. The salesman speaker wasn’t so expensive and I figured that I would chalk
in a local electronics store showed us the kosher options and up the cost of a new one as a zechus for myself and my fam-
we bought a simple speaker with a one-year warranty. For ily. On the spur of the moment, I figured I’d give it one more
two exciting weeks, the kids listened to all their old favor- shot.
ites. Children’s stories and cheerful songs wafted through “Why don’t you ask your supervisor if he has a solution?”
the house, acting as a lively backdrop to the everyday com- I suggested.
ings and goings. I spent three minutes listening to a recorded message
Until one day, the music abruptly came to a halt. The about the company’s fabulous customer service and product
speaker didn’t work, although it still looked brand-new and durability.
sat serenely on its perch, out of reach of little curious fin- “Are you still there?” the agent asked. “We’ve never done
gers. this before, but my supervisor said that I can process the
I was quite confident in the one-year warranty that the claim for you right now, as we speak.”
company had included with the product, and I called them to I provided the information he requested: Name and ad-
register a complaint. dress, product name and serial number, date of purchase…
“Our new portable speaker doesn’t work,” I told the polite and that was it!
representative. “It was purchased two weeks ago, and is well “Your claim has been processed,” the agent informed me.
within the limits of the warranty.” “You will receive your new speaker shortly.”
“I’ll be glad to help you,” the customer-service agent re- I didn’t ask what ‘shortly’ means. After all, he had told me
plied. “All you have to do is register a claim on our website, that it could take four to six weeks to get the new product.
and you will receive a new speaker within four to six weeks. I put the matter out of my mind, until a USPS parcel ar-
If you’re ready, I’ll give you the website information…” rived at our doorstep precisely two days later! The new
“Uh, sir, that’s not going to work for me,” I interrupted speaker had arrived, four weeks early! Apparently, when the
him. “I don’t have internet access.” agent processed my claim manually, he circumvented the
Silence. red tape…showing me once again that Hashem is the One
The agent was speechless, but he recovered his wits quite pulling the strings!

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